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A TURNKEY SOLUTION

Gustave carefully selects, recruits, trains, and supervises the top ambassadors for your company.

Our dedicated teams take charge of preparing staff schedules, managing absences, evaluating individual performance, and handling payroll efficiently. Under Gustave’s supervision, we maintain regular communication with you to ensure your utmost satisfaction.

GUSTAVE MANAGES THE ENTIRE RECRUITMENT PROCESS.

We understand how difficult it can be to find the right talent. That’s why Gustave manages the entire recruitment process. 

RECRUITMENT +

  • Writing job descriptions
  • Defining employment conditions
  • Posting job openings
  • Conducting phone and in-person interviews
  • Background checks
  • Pre-selection of candidates
  • Selecting candidates in close collaboration with you

AN EXPERIENCED MANAGEMENT TEAM

Gustave offers a complete team management service, ensuring regular training, supervision, and performance evaluations. In addition, Gustave manages all administrative aspects, such as:

TEAM MANAGEMENT +

  • Scheduling and team planning
  • Supervision and evaluation
  • Substitutions – absences and sickness
  • Payroll management;
  • On-site visits
  • Research and purchase of uniforms for two seasons (spring/summer and fall/winter)

We place great emphasis on selecting appropriate attire for our staff. In collaboration with Montreal designers, we can provide uniforms that create a strong and distinct visual identity while also supporting local talent. 

Julien has extensive experience in the hospitality industry. Having worked in 5-star establishments, he is an expert in delivering upscale services. His vast experience in customer service has enabled him to become a specialist in customer satisfaction. What sets him apart is his immense passion for hands-on work and for his teams.
Anna Roma has 20 years of experience as a professional concierge, having worked at the Ritz Carlton Hotel in Montréal, among other places.

A TRAINING INSPIRED BY THE BEST CUSTOMER SERVICE SCHOOLS

We work in close collaboration with Anna Roma, concierge member of the Clefs d’Or. Anna helps us set up our concierge services and trains our staff to meet the highest hotel standards, ensuring that Gustave’s teams stand out in appearance, speech, and attitude. We also provide ongoing support to ensure continuous service improvement.
  • Regular auditing and evaluation of concierge and reception staff
  • Personalized on-the-job training for reception staff

Training culture +

Each interaction presents an opportunity to create a positive and memorable experience. That is why Gustave has developed training programs for its teams, drawing inspiration from the best practices in the industry, such as those used in hospitality and Disney Academy.  

  • Initial training: customer service goals, validation of information, and quality standards for welcoming guests.
  • Perfect knowledge of the premises: collaboration and organization with the building’s management team
  • Additional training as needed.
A reference guide can be created to gather your company’s values, expected quality standards, and all relevant information for your reception staff.

WE PRIORITIZE CUSTOMER SATISFACTION

We prioritize customer satisfaction and strive to maintain strong communication between our teams and your managers to ensure that any concerns are promptly and effectively addressed. Our measures include: 

Customer satisfaction +

  • Follow-up with your manager
  • Ongoing communication between our teams and managers
  • Evaluation and necessary adjustments
  • Mystery guest

YOUR CUSTOMIZED QUOTE

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